Acceptance or rejection of an order
In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price and/or the product description posted on the Site.
Each order placed through the Suffolk Sports website that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will:
- Supply the products in that order to you in accordance with these terms and conditions; and
- provide you with an email confirmation of that order.
If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
At Suffolks Sports we aim to only offer products for online sale where the product is readily available to ship. From time to time however, you may pay for a product that is not readily available for shipping. If this happens, we will notify you as soon as possible to let you know that the item or items are to be placed into our back order system.
We understand that you may not always wish to wait for a product where it is not readily available for shipment. If you wish to cancel such an order, you can do so while the order is still in our back order system by contacting us on (02) 6621 3047. We will refund the amount that you paid for the product.
In the instance where a product is not readily available for shipment, we will endeavour to procure the product from our suppliers within 30 days from the date that you place your order. We also guarantee to lock in the original purchase price of the back ordered item.
In some case where a product is temporarily out of stock but available direct from the supplier, we may ship directly from our supplier to you. This may cause your order of multiple items to come in multiple packages.
If we are not able to procure the product within this timeframe we will contact you and let you know the options which could include:
- If we are not able to source the product from the advertised supplier, we may need to cancel the order for the product and provide you with a refund; or
- If we are able to source the product from a different supplier at a higher price than originally advertised, we will give you a choice as to whether you wish to purchase the product at the higher price. If you decide that you no longer want the product, we will provide you with a refund of the original price paid.
Suffolk Sports is pleased to provide our customers the option of lay-by. We offer 3 month lay-by with a 20% deposit required at time of lay-by. Any lay-by not completed within terms, will be cancelled at our discretion, and any deposit will be forfeited. A lay-by cancelled within terms will be refunded, minus a 10% restocking/readvertising fee. Where products have been ordered in, you will still be refunded, minus the initial 20% deposit. For purchases where we have to order in the product, high value sales and firearms, we may offer you extended terms at our discretion, as long as reasonable effort is made to complete the lay-by with a reasonable time.
You must be 18 years of age or over to order any firearms, ammunition, knives or other restricted items as determined by the NSW/Australian Government from this site. You must also be appropriately licensed to obtain such goods.
Firearms must be sent to a Firearms Dealer (you can nominate which dealer at your discretion). THIS IS REQUIRED BY LAW. Any powders / primers / loaded ammunition are classed as dangerous goods and can only be sent with an approved carrier. Additional costs will apply.
Under no circumstances will we sell or deliver to persons under 18 years of age. Goods must be signed for on delivery by a person 18 years of age or over. Pickup must be made by a person of 18 years of age or over. Suffolk Sports reserves the right to collect information about you in order to ascertain your right to purchase restricted goods. Any information we collect about you for this purpose will only be used for this purpose. Suffolk Sports reserves the right to cancel any order for restricted products where we suspect the purchaser is not lawfully able to possess such goods.
Selling Firearms to Suffolk Sports
As a licensed firearms dealer, Suffolk Sports has the ability to purchase registered firearms from you in accordance with NSW law. An authorised Suffolk Sports representative may, at our discretion, make you an offer to purchase your firearm. In doing so, we will take in to account the condition of the firearm, any accessories or modifications, market value of similar items, the market state, our potential profit, and our selling and GST costs. Before any offer is made, you are required to bring the firearm into the store and allow our staff to inspect the firearm. Whilst we do generally buy anything, we do not guarantee that we will purchase your firearm. In order to purchase your firearm, the firearm must be complete including bolt and magazine (if applicable, we may buy incomplete firearms or firearm parts at our discretion). We will require the registration certificate for the firearm at the time of sale. Suffolk Sports reserves the right to verify the registration of any firearm offered to us for purchase.
WE DO NOT SELL FIREARMS ON CONSIGNMENT. ALL FIREARMS OFFERED FOR SALE BY SUFFOLK SPORTS ARE OUR OWN STOCK.
Please be advised that in some cases, Suffolk Sports may be listed as the transferring dealer for private sales. In such cases, we do not have the firearm at the store, and have no involvement in the sale of the firearm beyond providing the transfer service in accordance with NSW law. Any details you may require about the firearm will need to be requested by you from the seller. If required, we may be able to offer our services (such as firearm inspection) to assist you in your purchase. Contact Us to discuss your requirements.
Cancelling an Order
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
- the Products in that order are not available; or
- there is an error in the price or the product description posted on the Site for the Product in that order; or
- that we reasonably believe your order has been placed in breach of these terms and conditions.
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.
You may cancel an order (whether it is accepted by us or not) by contacting Customer Service during our business hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you, then you may return the relevant products in accordance with our returns policy.
Fees and Charges
We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.
The purchase price of each product is shown on the product list on the site at the time you place your order. The purchase price of a product on the site may not be the same or correspond to the prices in our store for the same product and we are not obliged to match any prices.
Just like in our store, prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the products in that order.
If you cancel an order then:
- subject to (b), we will refund any amounts paid by you for that cancelled order
- we will not refund the delivery fees where the products in your cancelled order have been dispatched for delivery.
Damaged Products and Returns
You must check any product delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us through our Customer Service. If you notice damage to a product after delivery, you should notify us within 14 days of delivery. If so, you may return the product to us in accordance with this clause.
If you wish to return a product that is not damaged and that was provided to you under these terms and conditions, then you may return that product in accordance with our Returns Policy.
Our Returns Policy is incorporated into these terms and conditions. You can view our Returns Policy here. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund.
We will not refund the Delivery Fee where the Products have been delivered to you, unless you are returning the Product because it was damaged.
We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
- the breach cannot be remedied; or
- you fail to remedy the breach within 10 days of our notice to you of that breach; or
- if there is an emergency.
We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.
Collection of Your Personal Information
When you create an account on our website or in store, or sign up to our newsletter we may collect information that can personally identify you, including, but not limited to : your full name, contact phone number, residential and/or business address, email address, and financial information such as credit/debit card and banking details. We will only use your information to provide our services to you. We do not release any data to third parties for any purpose, unless where required by law, or with your consent to do so in order to provide our services to you. You may request we delete any data held on you at any time, however we may be required to retain certain information about you as required by law.
Changes to these Terms and Conditions
For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.
We will not change any terms and conditions for an existing order that has been accepted by us. The terms and conditions that will apply to the order, are the terms and conditions that applied at the time you placed your order.
Last Updated July 17 2018